GoSalone values the privacy of our users. Therefore, this privacy policy explains in detail how we use and protect the information we collect when you visit our website & mobile apps, as well as our media channels. 

Read this privacy policy completely.

Please refrain from visiting the site if the terms outlined below are not satisfactory to you. We reserve the right to change this policy at any time and will list these changes in the updates section of the policy.

By reading this notice and visiting the site, you agree that you understand that customers will not be personally notified when this policy changes. Therefore, we advise our customers to frequently review our privacy policy so that they remain aware of its updates.

By using the site, you accept that the posted policy and all its changes apply to your interaction with GoSalone and information Collected by GoSalone

Personal information may be collected by this site in many ways.

We only process information that we need, so that we can provide you with the best service. The data categories are as follows:

1. Personal data we process

Contact details:  This includes your name, phone number, and email address. Additional information like your home address may be required for certain services.

Profile information: We collect data such as your profile picture, saved addresses, language preferences, and communication settings. For some services, we may also need details like your driver’s license.

Geolocation: We gather location data for purposes like arranging pick-ups and drop-offs, locating nearby scooters or vehicles, monitoring journey progress, and determining the final destination.

Payment information: Financial information related to your orders including your payment method and identifying payment information. We rarely store financial information collected on our site for transaction purposes. That information gets sent directly to our payment processor, Orange Money – Privacy Policy

Identification data of the device: We collect certain identification data from the device on which the Bolt app is installed, such as IP address.

Data about the usage of the transportation services: We collect information about your usage of our transportation services, including journey data, timings, and assessment of your conduct by drivers.

2. Purposes of Data Processing

We process your personal data to provide various transportation services, including:

Connecting Passengers with Drivers: We use your data to connect you with drivers for pick-up and drop-off purposes. We also process instant messages for service, customer support, security, product improvement, and analysis.

Facilitating Smooth Journeys: We utilize geolocation data to ensure efficient pick-up and drop-off, transparent routes, and resolution of quality issues. This data is collected when the GoSalone pp is active.

App Optimization: We use contact details to notify you about GoSalone app updates and gather limited device data to enhance your account’s security through authentication and verification.

Improving Service Efficiency: Data on routes taken by passengers and riders helps us analyze geographic coverage, provide recommendations to drivers, and ensure convenient vehicle locations.

Payment Processing: We collect (but do not store) payment details to process drivers remittance to Goslaone.

Maintaining Standards: We gather data on journey statuses, times, and passenger ratings to promote user safety, compliance with terms and conditions, and overall service quality. Customer support data assists in handling feedback, disputes, and service-related issues.

Keeping You Informed: Your contact details are used to communicate important updates, trip confirmations, receipts, and service notifications.

Additionally, we may process your personal data to establish, exercise, or defend legal claims, including claims for damages or investigations.

        3. Information Disclosure

Normally, your information stays on our site. However, below we have listed the situations that may require us to share the information we collect from you:

• When required by law, such as for fraud protection
• With our third-party providers for payment processing and hosting
• When you post comments on the site

      4. Cookies, Trackers, and Online Ads

We may use cookies, trackers, web beacons, and other technology to customise our website & mobile apps to improve your experience. We may customise the site using this information.
These trackers do not have access to your personal information and can be removed from your browser options.. Website analytics may also be used to track users and re-market our websites & mobile applications. We do not give any external parties or vendors access to your personal information..

        5. Information Security

We take full technical and administrative precautions to protect your data, but we cannot guarantee its safety against all types of fraud or misuse. If you provide personal information, we cannot verify its total security against all types of interception but we guarantee our absolute best efforts in protecting and securing that data

         6. Your Privacy Rights and Control

We believe it’s important for you to have control over your personal data. At GoSalone, we provide you with various rights and controls to manage your information. Through the GoSalone app, you can easily access and view your personal data, including your profile details and trip history. 

Your Right to Access

You have the right to request access to your personal data. Using the GoSalone app, you can access your information and request copies of it. While we strive to provide you with all the information we process, there may be exemptions based on the rights of others.

Your Right to Rectification

Through the GoSalone app, you can access and update your personal data. If you believe any of your information is inaccurate, you have the right to request its rectification. Additionally, if you find any incomplete information, you can ask us to complete it.

Your Right to Erasure

In certain circumstances, you have the right to request the erasure of your personal information. If you wish to exercise this right, you can contact us and we will assess your request based on applicable laws and regulations.

Your Right to Restriction of Processing

In certain circumstances, you can request the restriction of processing your information. This means that your data will only be used for specific purposes, such as legal claims or exercising legal rights.

Your Right to Object to Processing

If we process your data based on legitimate interests, you have the right to object to such processing. Specifically, if automated processing or profiling significantly affects your rights, you can request human intervention and an explanation of the automated decision-making process.

Your Right to Data Portability

In certain circumstances, you have the right to request the transfer of your information from GoSalone to another organization, or to receive it yourself. This right applies to the information you have provided to us.

            7. Contact Us

If you have questions or concerns about this privacy policy, please feel free to contact us at:
Address: GoSalone, 60 Lumley Road, Wilberforce Village, Freetown – Sierra Leone,
Data Protection Officer: +23274556573
Contact Mail: gosalonerides@gmail.com